We're contacting you with regards to the recent COVID-19 (Coronavirus) pandemic that is having a huge effect worldwide causing a great deal of uncertainty to our everyday lives. Over the last few days, we have been monitoring the developments closely and working with our schools to ensure we can continue to deliver the support you have come to expect. The reason for this update is to offer our reassurances during this uncertain time and to outline the measures we have put in place to continue to provide our support services.
As a customer with an active service level agreement, part of your contract entitles the school and the employees to remote support from our team of engineers throughout the week. We have had systems in place to deliver these services for many years, with tried and tested methods available to remotely access the systems in school to provide high-quality support for end users. We have also encouraged the use of ‘cloud-based’ systems such as ‘Microsoft Office 365’ which we manage on behalf of many schools and configured VPN access for key staff to connect to the school networks from home.
Moving forward, following the guidance from the UK government who have advised where possible, that staff should work from home, we are looking to adopt this approach for the benefit of all parties concerned. Our staff will still be available to attend the school sites if you wish, to help the staff who are continuing to provide a provision for children of parents of key workers.
Lastly, we appreciate that all schools are different and may implement different strategies to cope with this situation but please rest assured that we offer a very flexible service, and will continue to support your staff during this difficult time. School holidays are usually very busy times for our staff and as such, with your approval we will be looking to make the most of this shutdown period to complete any hardware installations and network infrastructure projects.
If you have any queries regarding our service and you wish to discuss in more detail, please contact our head office on 01827830697.