Technical Support
Technical Support
At Haz Technology we specialise in providing on-site technical support staff to educational institutions and businesses. Being an all-encompassing strategic IT partner, we cover every aspect of your IT infrastructure. From device management to maintaining your network, we do it all.
Tailored service
Our service level agreements give clarity on the support we provide and detail the service you can expect to receive. Our contracts are tailored to ensure that we provide the right balance for your school.
Teamed up
Our team of network managers and technicians collaborate on a daily basis. Not only do you get the direct support from your dedicated technician, you also receive the support of the whole Haz Technology team.
Our Work In Numbers
To increase the efficiency and accuracy in which we provide our on-site support, we utilise a ticketing software to provide a bespoke remote managed service. But hey, why don’t we let our numbers do the talking?
Our Remote Managed Service
Our remote managed service (RMS) consists of a number of elements, each one adding value which enables us to deliver a superior level of support.
There’s never a convenient time to experience technical issues and we’re well aware that disruptions to service due to a technical fault can be both frustrating and costly. Our bespoke remote managed service provides:
24/7 service monitoring
Through the use of our intelligent software agent installed on your servers and computers, we’re alerted to any unusual behaviour which helps us pre-empt issues before they arise.
online ticketing system
An online portal that staff can use to report issues to our team. This also records all previous interactions and resolved tickets.
dedicated helpdesk
Access our dedicated helpdesk which is available to your staff 5 days a week during normal business hours.
knowledge base access
Access to a knowledge base containing valuable resources and frequently asked questions.
In Need of Support? We’re Here To Help.
Please submit a ticket to our dedicated help desk either via the support portal, or alternatively, email [email protected] by clicking on the buttons below.
