
At Haz Technology we specialise in providing onsite technical support staff to primary schools. We manage your computers and classroom devices whilst maintaining your entire networking infrastructure. Our team of experienced technicians are always at hand to ensure your systems run smoothly and effectively at all times.
The level of service that we provide and the frequency of our visits can be tailored to your schools needs. We can offer ad-hoc support to resolve those immediate issues right up-to 5 day a week agreements depending on your specific requirements.
We work with Primary and Secondary schools of all sizes and constantly review our service to ensure we're fullfilling our service level agreement.
Tailored Service
Teamed Up
Remote Managed Service
There’s never a convenient time to experience technical issues and we’re well aware that disruptions to service due to a technical fault can be both frustrating and costly. Despite our periodic, onsite support arrangements, sometimes these issues can occur outside of this provision and that is when you need access to the support of a proactive team.
Our remote managed service (RMS) consists of a number of elements, each one adding value which enables us to deliver a superior level of support.
This baseline service is available for all our customers and is charged separately to our onsite visits. Please do enquire with our main office for further information
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A dedicated helpdesk which is available to your staff 5 days a week during normal business hours.
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A 24/7 monitoring service, through the use of our intelligent software agent installed on your servers and computers, we’re alerted to any unusual behaviour which helps us pre-empt issues before they arise.
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A remote support agent to allow our technicians to assist your staff, regardless of their location, as if we were sat in front of their machine.
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An online portal that staff can use to report issues to our team. This also records all previous interactions and resolved tickets.
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Access to a knowledgebase containing valuable resources and frequently asked questions.
In need of support?
We're here to help, please submit a ticket to our dedicated help desk either via the support portal, or alternatively, email support@haztechnology.co.uk
TESTIMONIALS

Kingsland Primary School
Richard Thorsby (Computing & E-Safety Co-ordinator)
