At Haz Technology we specialise in providing onsite technical support staff to primary schools. We manage your computers and classroom devices whilst maintaining your entire networking infrastructure. Our team of experienced technicians are always at hand to ensure your systems run smoothly and effectively at all times.

The level of service that we provide and the frequency of our visits can be tailored to your schools needs. We can offer ad-hoc support to resolve those immediate issues right up-to 5 day a week agreements depending on your specific requirements.

We work with Primary and Secondary schools of all sizes and constantly review our service to ensure we're fullfilling our service level agreement.

Tailored Service

Our service level agreements give clarity on the support we provide and detail the service you can expect to receive. Our contracts are tailored to ensure that we provide the right balance for your school.

Teamed Up

Our Team of network managers and technicians collaborate on a daily basis. Not only do you get the direct support from your dedicated technician, you also receive the support of the whole HAZ Technology team.

Remote Managed Service

RMS

There’s never a convenient time to experience technical issues and we’re well aware that disruptions to service due to a technical fault can be both frustrating and costly. Despite our periodic, onsite support arrangements, sometimes these issues can occur outside of this provision and that is when you need access to the support of a proactive team.

Our remote managed service (RMS) consists of a number of elements, each one adding value which enables us to deliver a superior level of support.

This baseline service is available for all our customers and is charged separately to our onsite visits. Please do enquire with our main office for further information

  • A dedicated helpdesk which is available to your staff 5 days a week during normal business hours.
  • A 24/7 monitoring service, through the use of our intelligent software agent installed on your servers and computers, we’re alerted to any unusual behaviour which helps us pre-empt issues before they arise.
  • A remote support agent to allow our technicians to assist your staff, regardless of their location, as if we were sat in front of their machine.
  • An online portal that staff can use to report issues to our team. This also records all previous interactions and resolved tickets.
  • Access to a knowledgebase containing valuable resources and frequently asked questions.

In need of support?

We're here to help, please submit a ticket to our dedicated help desk either via the support portal, or alternatively, email support@haztechnology.co.uk

TESTIMONIALS

I am pleased to say that Andy and his team at HAZ technology have exceeded my expectations. Alex, our onsite technician, has already built excellent relationships with the staff in the school. No job is ever too small and he is always prepared to go the extra mile. On several occasions, Alex has come in to solve problems we have had, even on his days offsite. He made the transition run seamlessly and has even added many efficient procedures to ensure our Computing department runs smoothly.
Kingsland Primary School

Kingsland Primary School

Richard Thorsby (Computing & E-Safety Co-ordinator)

The extremely proficient onsite technician has been a huge help. He has a “nothing is too much trouble attitude” and has forged very positive relationships with staff. They are always contactable should things go wrong and on more than one occasion they’ve sent staff over to sort issues if things were not able to be resolved remotely. As a team, Haz Technology have offered invaluable advice and we have put this to good use.
Rednal Hill Junior School

Rednal Hill Junior School

Robert Jones (Head Teacher)